How money is lost in delivery, and how it is recovered
Guides to the platform portals, the real cost of order mistakes and what we have learned verifying more than 5 million orders in real kitchens. No hype, and only figures we can back up.
Delivery guides and real restaurant stories
Bronze starts operating in the United Kingdom with KFC
Five KFC restaurants in the United Kingdom check every delivery order before it leaves the kitchen, on Uber Eats and Deliveroo. What we are measuring and what we will publish in a few weeks.
3 min read
How to dispute unfair refunds on Glovo, Uber Eats and Just Eat
The procedure platform by platform, the evidence a claim needs to stand up and the mistakes that sink a well-founded case. With an 83% dispute win rate as the benchmark.
6 min read
Check in the kitchen or claim afterwards: which recovers more money
Claiming afterwards from the statement or checking every order before it leaves: deadlines, running cost and the limits of each strategy.
8 min
Order prepared but not collected: who pays the restaurant?
Who covers the cost when Deliveroo or Uber Eats cancels a prepared order or no rider comes, and how to claim it back with proof.
7 min
Deliveroo refund disputes: how to challenge a charge that isn't yours
Compensation or deduction, the seven reasons charged to the partner and the 7-day Partner Hub window.
6 min
Uber Eats order error adjustments: the 30-day window and the evidence that wins
Where the deduction appears, how to dispute it in Uber Eats Manager and what evidence Uber Eats asks for.
6 minDeliveroo's Rider Wait Fee: what it costs and how to cut wait time at the pass
The per minute mechanism above the 5 minute threshold, a worked cost table and the levers at the pass.
6 minRefund evidence for delivery orders: fixed camera, phone app or computer vision
Three ways to prove what left your kitchen for a missing item claim, compared honestly, limits included.
6 minDelivery order mistakes: what they really cost and how to eliminate them
The refunded amount is the small part. Here is how to work out the full cost of a missing item, and the levers that bring it down.
5 minWhat computer vision quality control actually does in a delivery kitchen
What a computer vision system actually does on the pass, how it differs from CCTV and what you can reasonably expect from it.
5 min
Dark kitchens in Spain: the operational habits that separate the profitable ones
No dining room, no waiting staff and no room for error: what the delivery kitchens making money in Spain actually measure.
5 minGlovo refunds: compensation or deduction
The portal's three money labels, who pays in each case and what to do about a deduction that is not yours.
6 minTypes of Glovo cancellation and who pays for them
Platform cancellation or avoidable cancellation: how to tell them apart in your history and how to reduce the ones that count against you.
4 min
Bad reviews on Glovo: where to find them and what to do about them
How to read negative ratings by cause, by site and by product, and how to tell whether the complaint matches what left the kitchen.
4 min
Nugu Burger eliminates refunds for missing items
99.2% of orders verified and more than 11% corrected before they went out for delivery.
3 min
Deleito becomes a TOP Restaurant on Glovo
Its items-not-received metric down to a minimum and access to promotions unlocked across every site.
3 min
Hideout improves the accuracy of its delivery orders
More than 98% photo coverage across Barcelona's smash burger sites, and fraudulent refunds disputed with proof.
3 min
Le Coq rolls out order verification across its 11 sites
Disputes handled from the Hub and a Glovo integration that saves a manual step on every order.
3 min
Read on, or shall we look at your own numbers?
We review your delivery data free of charge: how much you lose to mistakes and refunds, and how much you would get back with photo evidence for every order.
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