You know what they said. Now you will know what happened.

Reviews live scattered across platforms and rarely tell the whole story. Bronze Feedback gathers them all, asks your customers directly, and links every opinion to the real order, photo included.

Bronze Feedback is a customer voice tool for delivery restaurants. It brings reviews from Deliveroo, Uber Eats and Just Eat into a single inbox, sorts them by reason and sentiment, and surveys the customer after delivery with a QR code printed on the docket or the bag. Every opinion sits next to the real order and its verification photo, so you know what happened before you reply.

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3 platformsreviews from Deliveroo, Uber Eats and Just Eat in a single inbox
5 categoriesquality, missing item, wrong item, packaging and delivery time
1 photoevery review linked to the visual evidence of its order
What it does for you

Every customer voice in one place

Unified reviews

Feedback from all your delivery platforms lands in one inbox, categorised automatically by reason and sentiment.

Real context, not recollection

Every review is matched to the order and its verification photo. If the customer says something was missing, you check it in one click.

Replies with Copilot

AI reads the review, drafts a reply in your tone of voice and lets you share or publish it. Bad reviews stop piling up unanswered.

Post-delivery surveys

A QR on the bag or the docket invites the customer to rate their order. Stars, comment and contact details, straight to your dashboard.

Rewards that bring people back

Every survey can end in a promo code for the next order. The customer speaks, and comes back.

Trends by site

Average score, ratings breakdown and complaint reasons by restaurant and by period. You know where to act before the score drops.

From docket to feedback

A direct line to whoever ordered

The platforms will not give you your customer's contact details. Bronze Feedback opens a channel of your own: a survey after delivery, a reward for taking part and even the VAT receipt by email.

  • QR printed on the docket or the bag, in your branding
  • Star rating and free-text comment
  • Automatic promo code as a thank you
  • Built-in request for a receipt by email
  • Consent and privacy compliant with the GDPR
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An order bag with a Bronze docket: order verified with AI and a QR code to rate the delivery
AVERAGE RATING4.6
Sentiment · AI analysis
Reviews · 30 days 142
Deliveroo12 min ago

“Best smash burger around, arrived hot and incredibly fast.”

😍 Food quality🚀 Delivery time
Uber Eats41 min ago

“One of the sauces was missing and the chips arrived cold.”

😡 Missing item😕 Temperature Suggested reply ready
Just Eat1 h ago

“Everything well packed, though the bag arrived slightly open.”

🙂 Packaging
Every review is classified with AI: sentiment, category and suggested reply
In the Hub

Every review, with its order beside it

Filter by platform, rating or category, read the customer's comment and check the photo of the order it refers to on the same screen. Replying well no longer costs you time.

  • Automatic analysis of each comment by category
  • The related order with its photo and dispute status
  • A suggested reply ready to publish or share
Frequently asked questions

What people ask us about Bronze Feedback

What is Bronze Feedback?
It is the tool that gathers your entire customer voice in one place. Reviews from your delivery platforms land in a single inbox, sorted automatically by reason and sentiment, and each one stays linked to the order it refers to and to its verification photo. On top of that you see the average rating and the complaint reasons by site and by period.
Which platforms does it unify reviews from?
From Deliveroo, Uber Eats and Just Eat, all three in the same inbox and under the same categories: quality, missing items, wrong items, packaging and delivery time. On top of that come the ratings from your own channel, the ones customers leave in the post-delivery survey, which do come with contact details.
How does the post-delivery customer survey work?
With a QR code printed on the docket or the bag, in your branding. The customer scans it, rates in stars and leaves a free comment, and receives an automatic promo code as a thank you; from the same screen they can ask for the receipt by email. Consent and data processing comply with the GDPR.
How is a review connected to the order photo?
Through the order. If that order was verified with Bronze Tracker, the review arrives already paired with its photo: on the same screen you read the customer comment and see the image of the bag exactly as it left the kitchen, with its capture time and the dispute status if there is one.
What can a restaurant do about an unfair review?
Check it and dispute it. If the customer says an item was missing and the order photo shows it was in the bag, you have what you need to claim the refund back from the platform, with the image and its capture time as proof. If it really was missing, you have a genuine case to fix in the process, and Copilot suggests a reply in your own tone, ready to publish.
What does the team see in Bronze Hub?
In the Hub you filter by platform, rating or category, and each review opens with its automatic analysis, the related order with its photo and dispute status, and a suggested reply ready to publish or share. Alongside it, the trend by site: average rating, ratings distribution and a comparison across restaurants, with date filters and export to Excel.

Listen to your customers

Activate Bronze Feedback on top of your current operation and turn every opinion into a decision with context.

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