You know what they said. Now you will know what happened.
Reviews live scattered across platforms and rarely tell the whole story. Bronze Feedback gathers them all, asks your customers directly, and links every opinion to the real order, photo included.
Every customer voice in one place
Unified reviews
Feedback from all your delivery platforms lands in one inbox, categorised automatically by reason and sentiment.
Real context, not recollection
Every review is matched to the order and its verification photo. If the customer says something was missing, you check it in one click.
Replies with Copilot
AI reads the review, drafts a reply in your tone of voice and lets you share or publish it. Bad reviews stop piling up unanswered.
Post-delivery surveys
A QR on the bag or the docket invites the customer to rate their order. Stars, comment and contact details, straight to your dashboard.
Rewards that bring people back
Every survey can end in a promo code for the next order. The customer speaks, and comes back.
Trends by site
Average score, ratings breakdown and complaint reasons by restaurant and by period. You know where to act before the score drops.
A direct line to whoever ordered
The platforms will not give you your customer's contact details. Bronze Feedback opens a channel of your own: a survey after delivery, a reward for taking part and even the VAT receipt by email.
- QR printed on the docket or the bag, in your branding
- Star rating and free-text comment
- Automatic promo code as a thank you
- Built-in request for a receipt by email
- Consent and privacy compliant with the GDPR
“Best smash burger around, arrived hot and incredibly fast.”
“One of the sauces was missing and the chips arrived cold.”
“Everything well packed, though the bag arrived slightly open.”
Every review, with its order beside it
Filter by platform, rating or category, read the customer's comment and check the photo of the order it refers to on the same screen. Replying well no longer costs you time.
- Automatic analysis of each comment by category
- The related order with its photo and dispute status
- A suggested reply ready to publish or share
Listen to your customers
Activate Bronze Feedback on top of your current operation and turn every opinion into a decision with context.
Book a demo