Deliveroo missing item claims: real-time AI checks every order before it leaves
Bronze improves order accuracy on every Deliveroo order with real-time AI analysis. It checks each item against what the customer ordered, before the bag is sealed. A missing drink or dip goes back in the bag before the rider collects. Fewer orders arrive short. Fewer missing item claims reach your Partner Hub.
How does Bronze stop missing items on Deliveroo orders?
Bronze checks every Deliveroo order while the bag is still open. Its real-time AI analysis compares each item with the order, line by line. A missing or swapped item shows on screen at the pass. The team fixes it before the rider collects. Bronze runs as a web app on a tablet or a phone. The kitchen keeps its usual routine.
The median check takes under one second (Bronze data, July 2026). Several orders can be checked at once at peak.
What if a Deliveroo refund still lands?
Every check leaves a photo of the packed order, stored under the order number and stamped with its time. Deliveroo accepts a visible order ID or receipt, or a timestamp within 20 minutes of the order ready time (Deliveroo Help Centre, article 3293907, read 10 November 2026). The Bronze photo meets that standard.
Deliveroo gives you 7 days from the refund issue date to dispute in Partner Hub (Deliveroo Help Centre, article 3293907, read 10 November 2026). Bronze picks up your new Deliveroo refunds every day and matches each one to the photo of its order. When the photo shows the order left complete, the dispute is ready to send in one click. The reasons Deliveroo charges to the restaurant are in our guide to Deliveroo refund disputes.
Bronze in delivery kitchens
Bronze works with KFC, Taco Bell, Telepizza and Goiko, among other brands. It has verified more than 5 million orders in more than 450 restaurants. Over the last 12 months it won 83% of the disputes that were resolved (Bronze data, July 2026). For missing items on every platform, read how Bronze handles missing item claims.
Questions we get asked
Do I need new hardware?
Does it cover Uber Eats and Just Eat too?
What if Deliveroo refunds an order that really was short?
See the check on one of your Deliveroo orders
In a demo we run Bronze on a real order from your menu. If you would rather start with numbers, we review your Deliveroo refunds from recent months free of charge.