The verification system that lives in your kitchen
A tablet on the pass, one photo per order, and a computer vision model that checks what was prepared against what was ordered. If something is missing, your team knows before the order goes out the door.
What happens after the photo
Real-time verification
The model detects every item in the photo and checks it against the order coming in from your POS or delivery platform. Missing or wrong items are flagged on screen straight away.
Automatic disputes
When a platform deducts an unfair refund, Bronze files the dispute with the photo as proof. More than half are handled without your team lifting a finger.
Any order, in seconds
Customer complaint? Find the order by number, photo or status in the Hub and reply with the photo in front of you.
It works even when the network fails
Tracker keeps working offline: photos are stored on the device and upload when the wifi is back. Your service never stops.
Integrated with what you already use
Orders arrive on their own from your POS (NCR Aloha, Square, Revo, Ágora…) and your delivery platforms (Glovo, Uber Eats, Just Eat, Deliveroo). No re-keying, no process changes.
Reports the operation actually understands
Photo coverage by shift, mistakes caught, refunds and disputes by site, all comparable across restaurants.
As simple as showing the order
No weird scanners, no complicated screens: the only move is showing the order to Bronze. We designed everything else around the rush.
- Tablet or phone, whichever you already have: you choose the device
- Periscope Mode™: a mirror we give you, fitted over the camera so you can see what sits below the tablet
- Several orders in parallel during the rush, with no hold-ups
- The team learns to use it in one short session
Fixed station, phone in hand, or both
Every kitchen works differently. Tracker is set up however your operation needs, and you can mix modes across sites or across shifts.
Fixed station
A tablet on a stand at the pass. Every order is shown to Bronze before the bag is sealed: the usual setup in sites with a clear dispatch line.
On the move
A phone in hand to verify orders wherever they are assembled. It is how the highest-volume kitchens on Bronze work: several lines at once, with no bottleneck in the rush.
Recover the money that is already yours
Fraudulent claims and wrongly applied refunds eat into your margin unnoticed. With photo evidence for every order, the conversation with the platforms changes.
Spot the pattern
Bronze identifies orders with negative reviews or potentially fraudulent refunds by cross-referencing the photo with the claim.
Submit the evidence
The dispute goes to the platform with the photo of the complete order, watermarked and time-stamped.
Get the money back
We have recovered more than €2.2M for our customers. You see every dispute and every euro recovered in the Hub.
Tracker is the foundation of the Bronze ecosystem. Using the same tablet and the same data, Bronze Riders coordinates pickups with couriers and Bronze Feedback closes the loop with the customer's verdict.
Tell me more
Get orders right, every time
We design a simple pilot across your sites, measure it with your data, and you decide.
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