Bronze gets better every week

Ask for help by picking the problem, not typing it New

The Help button opens a list of the six most common problems.

• Some problems are fixed by reloading the app. Then you confirm whether it worked.
• If support is needed, the message already includes your order's context. You don't need to explain it yourself.

Review pending refunds one at a time New

The Hub's new home page lists the refunds that couldn't be disputed automatically.

• You see the order photo with what the AI detected and the ticket beside it.
• You decide whether you accept the refund or Bronze disputes it.

Order search defaults to the last 90 days Improved

When you open it, the date filter is already set to that period. You can change it any time.

• Results load faster, especially on accounts with many restaurants.
• Search by order code and the Hub looks through the full history, even if the order is older than 90 days.

Amounts show in your business's currency Improved

• Refunds, Analytics and Billing show the currency set on your account.
• Accounts set to euros look exactly as before.

The news reaches your tablet New

Each new edition shows up in the Tracker on its own.

• It only opens when the kitchen is quiet, never over an order.
• Want to read it again? Settings → What's new.

Asking for help takes one tap Improved

The help button is now always in sight.

• Tapping it opens the chat with the message already started: you just describe the problem.

In the Hub, behind the megaphone icon New

Tap it and the news opens. Top right corner.

• A blue dot tells you when there's a new edition.
• Each week's news, without leaving the Hub.

The photo alert no longer interrupts the rush Improved

Two weeks of real use told us when it got in the way. We have recalibrated it.

• It waits 15 minutes instead of 8, so a busy kitchen's normal pace no longer counts as late.
• It stops sounding after three reminders, instead of repeating all service long.
• Two alerts per shift at most, and six a day.

An alert in the kitchen when orders pile up without a photo New

When three orders go unphotographed, the tablet says so on the spot, instead of waiting for the monthly report.

• One tap settles it: “Yes, from the next order”.
• If you cannot right now, say so: the alert stands down for 10 minutes instead of nagging.
• And if the tablet is the problem, it opens support straight from the alert.

The tablet no longer leaves you guessing while it starts Improved

We reworked startup and reconnection so they say where they are.

• One message at a time: connecting, taking a while, restarting, or offline.
• If something hangs, the app recovers on its own instead of sitting there.
• And if it fails outright, the error screen is in your language, with a button to reload.

Tell us when a detection does not add up New

A button on the order detail to report that the analysis is wrong.

• On the order detail, and inside the enlarged photo too.
• Every report reaches our vision team and sharpens the model for your menu.

Every order arrives with its icon Improved

• Own delivery, pickup, drive-thru or takeaway: each order carries its icon in the list.
• One glance tells you, no ticket needed.

Your Bronze invoices, in the Hub New

Settings → Billing has every invoice, month by month.

• Each one with its status: paid or pending.
• Pending ones can be paid right there.
• If you pay by direct debit, you see whether it's active and can reactivate it without writing to us.

Your stores, compared in one table New

• In Analytics: coverage, money recovered and prep time, store by store.
• You see straight away which store is slipping, and where.

The photo is taken the moment you press the button Improved

Taking an order's photo no longer breaks your rhythm.

• What gets saved is exactly what you see on screen, no waiting.
• Works the same on any tablet, nothing to set up.

Fewer stutters in the order list Improved

• The list used to redraw whole on every update; not any more.
• Most noticeable on older tablets.

The order shows you what was missing Improved

• If an order went out wrong, you see which products weren't in the photo.
• Right on the order's page, no digging.