Every order verified before it leaves the kitchen.

No, and that is measured, not promised. Prep times do not get worse with Bronze running. The only new step is showing the order to Bronze (under two seconds), and the analysis happens in parallel while the kitchen carries on. If anything, teams speed up: they stop double-checking every bag by hand because they trust the verification, and the rush feels calmer.

No building work, no wiring, no engineer. You fit the stand where you pack orders (no drilling), open the app and enter your site code. We connect your POS and delivery platforms behind the scenes and train the team in one short session. A typical site is up and running in days, and detection sharpens itself over the first few days by learning from your real orders.

No. Bronze learns your brand, not each site: the models are trained on your products and your packaging, so a new site goes live with detection already working from day one. What we do is fine-tune it with real images from each new site (every kitchen has its own lighting and surroundings) so accuracy is the same across your whole estate. That tuning is on us and never slows your operation down.

Almost certainly. Bronze is a web app: it runs on ordinary Android tablets and phones, with nothing to install and no proprietary hardware. The battery lasts a full shift, charging only overnight, and if you prep at several stations at once you can combine phones and a tablet, all in sync in real time. Our help centre has an equipment guide with the exact tablet, phone and stand models we recommend.

Nothing to configure on your side. Give us a week's notice (an email to operations with a photo of the new product or packaging is enough) and detection will be ready before launch. It works the same for a new dish, a campaign or a packaging change. Bronze learns your products as they are: you never change your menu, your packaging or the way you prepare.

Your team always has the final say. If Bronze flags something and the team checks the order is fine, they mark it as correct and carry on: that gets logged and sharpens detection at your site. Alerts are the exception, not the routine: Bronze only interrupts when it spots something, and every correction makes it more accurate.

The kitchen keeps going. Bronze is built for real kitchen networks: if the connection fails, photos are stored on the device and upload themselves once it is back, and orders keep going out as normal. Your service never depends on Bronze to get an order out.

With data, not faith. In the Hub you see each site's verification coverage (what share of orders is being photographed, day by day) and what happened with every alert: which were corrected and which orders went out without being rectified. A drop in usage shows up within days, not when the refunds bill arrives. The networks that work it best sustain coverage of 95–99%.

Every verified order is documented with its photo. When a platform deducts a refund that is not warranted, Bronze files the dispute automatically with the evidence. In the Hub you see what has been disputed, what has been won and how much you have recovered.

No. Disputes go through each platform's official channels, one at a time and always with the evidence for that order, never in bulk and never blind. That is why 83% are won: the photo turns a dispute into a documented process rather than an argument. It suits the platforms too: fewer mistakes to arbitrate and less fraud to pay for.

We start from proof, not from an estimate. Plenty of tools chase refunds by cross-referencing data and patterns; without an image of the order, the dispute comes down to your word against the platform's. Bronze photographs and verifies every order before it goes out, so each dispute is filed with real evidence of what was prepared. That proof is why we win 83% of disputes. And unlike CCTV, nobody has to trawl through hours of footage: Bronze checks each order against what the customer actually ordered and files the dispute for you.

Bronze photographs orders, not people: the photo is taken at the moment of the check, it is not continuous surveillance. Images and data are stored in the European Union, with access restricted by site, and we sign the data processing agreement the GDPR requires. The evidence from your orders is yours.

You will know before you spend a penny. We start with a free review of your delivery data: how much you lose to mistakes and refunds, and how much you would get back with Bronze. Then we run a measurable pilot across your sites, with no lock-in, and the proposal follows whatever your numbers say, small volumes included. The aim is for Bronze to always pay for itself.