Which menu items are costing you Uber Eats refunds?
What the Uber Eats order accuracy report shows UK restaurants, and how to use it to choose which items to check at the counter.
Uber Eats Manager ranks your menu items by how often customers report them as inaccurate. The Uber Eats guide for UK restaurants (published 26 February 2024) describes a top inaccurate items report. For each item it shows the number of orders, the rate the item was reported inaccurate and the top issue type.
For an operations manager running several sites, this is a shortlist of the items customers complain about most. The report shows those complaints after delivery, once the customer has already reported the item.
What does the Uber Eats order accuracy report show?
The order accuracy report in Uber Eats Manager lists the menu items that customers report as inaccurate. For each item it gives the number of orders, the rate at which customers reported that item inaccurate and the top issue type. The figures count customer reports, not errors checked by the restaurant. Read together, they show which items your counter staff should check first on every Uber Eats order.
How to turn the report into counter checks
Each column answers a different question for the shift manager.
| Report column | What it tells you | What to do on shift |
|---|---|---|
| Orders | How often the item sells | Put the best sellers on the packing checklist |
| Rate reported inaccurate | How often customers flag it | Check the highest-rate items before the bag is sealed |
| Top issue type | What customers say went wrong | Brief the counter on that one fault |
Start with the rate column and find the items with the highest rate. Copy those items onto the checklist at the packing counter. Then read the top issue type next to each one. Tell the counter team what customers report for that item at the start of each shift. Open the report again the following week to see which items are still near the top.
Catch the missing item before the rider leaves
The report counts complaints after delivery. Bronze works on the order that is still on the counter. A camera above the packing counter photographs every order. Bronze compares what was ordered with what was packed, in real time. The counter sees the missing dip while the bag is still open.
Each order also keeps a dated photo. That photo shows the order exactly as it left the packing counter. If a customer still reports an item, the evidence is ready to dispute in one click. Our guide to Uber Eats order error adjustments explains how that claim works.
See how Bronze Tracker checks every Uber Eats order at the counter.
