Nugu Burger avoids all refunds for missing products.

NUGU Burger is a hamburger brand that has revolutionized the delivery market with a unique product, designed to travel better than any other burger. With a focus on quality and technology, NUGU Burger has managed to stand out in the delivery world.

The Challenge

One of the biggest challenges NUGU Burger faces in its expansion is the standardization of its operations, especially in the delivery channel, where precision and speed are key. With the growth of the brand and the opening of new locations, ensuring that all orders are delivered complete and error-free becomes a complex task. In this context, NUGU Burger needed a tool that would help them ensure quality in every order, regardless of location, and to avoid potential incidents such as missing products or shipping errors, which not only affect the customer experience but also the operational efficiency.

Implementation of Bronze

To tackle this challenge, NUGU Burger decided to integrate Bronze, completely transforming its order verification process. Thanks to Bronze's technology, NUGU Burger has achieved a coverage of 99.2% of all its orders, ensuring that each one is thoroughly checked before leaving for delivery. This has not only increased accuracy and operational efficiency but has also allowed the brand to intervene in more than 11% of orders to correct potential mistakes before they reach the customer. The result has been a more standardized operation, with a notable improvement in service quality.

What is most remarkable is that, thanks to this tool, NUGU Burger has managed to avoid all refunds for missing products, a common problem in the fast-food industry, and has maintained an excellent customer experience at all times.

What They Say About Us

The impact of Bronze Tracker on NUGU Burger's operations has been so positive that the company has decided to implement the tool in all its new locations, highlighting the utility and effectiveness of the solution.

Rodrigo from NUGU Burger.
"Of course, we want to install Bronze from day one in all our new locations. We are very happy with the work Bronze is doing and the utility you are bringing to the restaurants."

This testimony reflects NUGU Burger's commitment to quality and innovation, and how tools like Bronze have helped them achieve operational excellence in such a competitive sector.