What is not seen is lost: the hidden impact of delivery on restaurants

Why is your restaurant losing money without knowing it?

The fast-paced delivery has brought new demands for restaurants. But it has also uncovered a silent enemy: invisible errors. Those that do not show up in the ticket but directly affect your profitability.

A poorly sealed bag. A product that is not included. A late cancellation. A customer who complains and no one in the kitchen remembers the order.

"89% of restaurants on delivery platforms are affected in their positioning by minor errors not reported in time." — FoodTech Europe, 2024

Each of these errors has a cost: in refunds, in reputation, or in visibility.

The invisible costs affecting your operations

• Claims without evidence that you cannot dispute.

• Automatic refunds for missing products that were actually there.

• Negative reviews that you cannot link to a real failure.

Overall, these small leaks can add up to between €300 and €1,500 a month. But the problem is not just economic: they also erode the team's morale and the efficiency of your operation.

AI applied to the kitchen: the difference between knowing and assuming

At Bronze, we do not build technology for trends. We do it to solve specific problems. That’s why our intelligent agents do not need your attention: they are designed to work in the background, like a layer of intelligence that sees, understands, and acts.

This is what they do, without you having to ask them:

• They validate that orders are complete before leaving.

• They detect errors, missing products, or canceled bags.

• They generate visual evidence with a timestamp.

• They activate automatic claims if the order was canceled after its preparation.

All this without new screens or changes to your operations. Simply, better.

A real case: 5 locations, one dashboard, and 0 dramas

A chain of hamburger restaurants with 5 locations in Madrid activated Bronze agents in the kitchen and delivery. These are some of the results after the first month:

• €200 recovered per location thanks to automatic claims.

• Intervention in 22% of orders before they went wrong.

• Net refund rate <0.5%, down from +2%.

• Improved ratings on apps: from 4.2 to 4.6.

And the most interesting part: new employees were able to take on critical tasks without prior experience, thanks to the support of technology. As they themselves say:

"The Bronze alert notifies us of everything. There’s no need to strike through orders or remember by heart."

Data in context, real-time decisions

With Bronze you can:

• Filter reviews by cause and link them to evidence.

• Review cancellations and launch claims in seconds.

• Detect patterns of errors and correct them before they escalate.

This is not software. It’s a new way to understand operations. More precise. More visual. Fairer.

"These solutions allow us to dedicate time to what matters: the food, the customer, the team. The rest, let the AI handle it." — Head of operations, fast food Barcelona

Automate what doesn't add value. Gain where it matters.

The best-operating restaurants are not those that invest the most: they are the ones that automate the invisible. Today you can do it with Bronze.

✍️ Detect before it fails.

✉️ React with data.

✅ Improve without friction.

Request a free demo and discover how to transform your operations from the first order.