Hideout improves accuracy and reduces delivery errors

Hideout is much more than a restaurant; it is a place designed to evoke those special corners of our childhood where fun and freedom were endless. Founded by Lucas and Bea, two Brazilians passionate about good food, Hideout was born in 2019 with a clear goal: to bring smash burgers to Spain. Barcelona, with its vibrant gastronomic scene, was the perfect setting for this culinary adventure.

The Challenge

Despite its growth, Hideout faced a key challenge in its delivery operations: ensuring accuracy in order preparation, reducing errors, and minimizing fraudulent refunds. With an ever-increasing volume of orders, they needed a solution that would allow them to maintain control and improve operational efficiency without compromising product quality.

Implementation of Bronze

Hideout has incorporated Bronze into its daily operations, achieving outstanding results in order management. With our computer vision technology, they have reached a coverage of over 98% in order verification, ensuring almost total analysis of their delivery operations.

Thanks to Bronze Tracker, Hideout has been able to intervene in their orders, reducing and preventing incidents and improving accuracy in preparation month after month. Additionally, they have been able to minimize economic losses by reducing the number of refunds for missing products.

What They Say About Us

"We are very happy with Bronze, not only because it has improved our operational process but also because it helps us effectively combat fraud. It has allowed us to generate evidence when necessary, but it has also made the team adopt this habit naturally and ensure that everything is correct before taking the photo. Thanks to this, we have significantly reduced cases of 'missing items', improved our customers' experience, and, when necessary, we have been able to win disputes and recover money in cases of fraud."

Beatriz, co-founder of Hideout.

Do you also want to improve your restaurant's operations?

Thanks to Bronze, you will achieve:

- Greater control and accuracy in order preparation: Optimizing your operations and reducing errors before orders are dispatched.

- Fewer refunds and more recovered revenue: With photographic evidence of each order, they have been able to contest fraudulent refunds and minimize economic losses.

- Better experience for customers and the team: The reduction of incidents has generated a better reputation on delivery platforms and a more efficient workflow for the team.